About MSP Center Plus

MSP Center Plus offers an integrated software for managed service providers to remotely monitor network devices, manage desktops and servers, handle helpdesk requests, and manage onsite visits effectively from a single integrated console.

Architecture
MSP Center Plus offers two different architectures of deployment. 1) Probe-central 2) Agent-central.

Probe-Central model
Probes enable remote monitoring. They discover the devices in the LAN, monitor them periodically, and communicate the data back with the central server over the internet (or VPN depending on your deployment) on a secure HTTPS connection. Data is compressed during the communication to ensure minimal bandwidth consumption. A single PROBE (software) installed in the customer LAN can monitor hundreds of devices.

Agent-Central Model
Agents enable dekstop management. An agent has to be installed on every managed Windows machine. Every agent communicates back to the central server using secure HTTPS connection.

• Agent based remote desktop/server management
• Remote monitoring of servers/desktops and networking devices
• Service level agreement dashboard and reporting
• Remote control
• Helpdesk
  
• Services Automation
• Portal for customers
• Patch management
• Automated and periodic hardware/ software audit
• Asset tracking
  
• Software license management
• Remote scripts execution
• Software installation
• Automated PC hard disk cleanup, temp files cleanup, recycle bin cleanup

• Harmless agents: These agents neither run as a service nor they occupy any ports. They function in a manner that is extremely harmless to the normal operation of the desktop/server. They wake up every 90 minutes and fetch commands from the central server. They execute the commands (if any) and then go back to passive mode.
• 50+ out-of-the-box configurations: The list includes power management, firewall settings, registry settings, path, environment variable, internet explorer settings, user management, permission management and many more
• Security policies: You may enforce security policies such as disable USB drives, disable CD drives, disable control panel etc for select laptops/ dekstops.
• Install software and scripts: Silent install exe/ msi and scripts can be installed on remote desktops/ laptops.

• Wider coverage for device types: Almost all known brands are supported out-of-the-box with option to monitor newer and custom device types using custom monitor option.
• Default monitors for each device type: Based on device type few monitors are associated by default to enable base level monitoring immediately after device addition.
• Google maps: Beautiful google maps display the location of probes and devices along with the status.
• One-click alarm resolution/ handling: Its now easier to fix a problem right from the alarm page using the alarm actions option.

• Automatic email fetching and association - This is the most effective way of using helpdesk module. Just publish an email id to all your customers and then configure MSP Center Plus to fetch mails.
• Conversation capture: See the entire email conversation between helpdesk and the customer on a single view.
• Automatic acknowledgement: You can set auto acknowledgement for all emails received with a link pointing to the actual request page.
• Customer satisfaction measuring module: You can run surveys on completion of a specified number of requests to measure the satisfaction level.