Features

MSP

Enterprise Edition

Network Monitoring

General Features

Web based Application

Agent-less Monitoring

Multi-Vendors/ Devices Support

Multi-Platform Installation Support including VMware

Bundled My-SQL backend

Bundled Web-server

MS-SQL backend configurable

X

Will be supported soon

Multi-Language Support

X

Will be supported soon (Only English as of now)

SLA

X

Support to SNMP based Monitors

WMI / CLI based monitoring

Manage/ UnManage Device

Schedule Downtime for automatic  disabling of monitors

Manual Dependency configuration

Option to add Device Additional Fields

User Creation and Management

Monitor any Pingable and SNMP enabled devices

Inventory Management

Switch Port Mapper (Tool)

Web based SNMP MIB Browser (Tool)

Supported Browser viz. IE, Firefox, Mozilla, Netscape

Discovery

Automatic Discovery (Range, CIDR, CSV File import)

 Range & CIDR is not supported

Add Individual Devices

Credential Library for better management

X

Device Rediscovery

Mapping

Easy Device Management (Device Templates, Interface Templates and Quick Configuration Wizard)

(Interface Templates not available)

Business Views

Ability to link two devices and monitor the status dynamically

Business Dashboards

Monitoring

Servers, Services and Applications Monitoring

Availability, Response Time & Packet Loss Monitoring

CPU, Memory and Disk Utilization Monitoring

Services Monitoring (FTP, NNTP, NTP, DNS…)

URL Monitoring (HTTP/ HTTPs/ Authenticated sites) with Content Matching functionality

Processes Monitoring

X

ESX VMware Monitoring

Remote Desktop to Devices/ Web client access

Will be supported soon

Windows Event Log or Services Monitoring (WMI)

Hardware Health Monitoring for Dell, HP and IBM servers

X

Active Directory Monitoring

MS Exchange Monitoring

MS SQL Monitoring

Oracle Monitoring

RDBMS Monitoring

Lotus Domino Monitoring

WAN Resources/ Network Devices Monitoring

Monitoring Port/ Interface wise Availability, Traffic, Bandwidth, Error and Discards.

WAN link Availability and Performance Monitoring

Router Monitoring

IP SLA based WAN monitoring for Latency and Availability

X

Will be supported soon

Switch Monitoring

Firewall Monitoring

Customizable Link Name and Speed

X

Option to Add/ Rediscover Interfaces

Other Infrastructure Devices Monitoring

UPS Monitoring

Printer Monitoring

Wireless Access Point Monitoring

Desktop Monitoring

Events, Alerts and Notification

Intelligent Event Alarm Correlation

Color coded Alarms and Event History maintenance

Option to Acknowledge and Add notes to Alarms for future references

SNMP Traps based Event and Alerting

Configure Threshold for all the monitors and get alerted instantly

Email/ SMS based notification

Trigger Self curing patches / Corrective actions

Log a ticket

Trouble tickets will be logged in ServiceDesk Plus

Web Alarm

X

Will be supported soon

Instant SMS toolkit

Alarm Escalation

Graphs and Reports

Out-of-the-box graphs for every individual monitored parameters

Resource utilization Reports

Top N Reports

Business Snapshot Based Reports

Generate Custom Reports

X

Time of Day Reports

XWill be supported in the next service pack release

Export as HTML/ PDF/ Email reports instantly

Schedule Periodically Generated Reports

Distributed Networks

Remote Monitoring (TCP/IP, SNMP, WMI and CLI)

Central and Probe Architecture

Work independent from WAN connectivity between branches for monitoring

Site based Operations (Discovery, Mapping,  Monitoring, Fault Management, Reports)

Integrated Console

Failover Support

Desktop Management

Not available

Patch Scan

X

Inventory (H/W & S/W) Management

X

Schedule Inventory scan

X

Schedule Patch scan

X

Patch Status (Missing & Installed)

X

System Health/Vulnerability status

X

Automatic download and deployment of missing patches

X

Patch Deployment status notification via email

X

Templates, User Configurations & Computer configurations

X

Disk check for Verbose mode, Error & Quick Check

X

Disk Cleanup

X

Disk Defragment

X

Configure Prohibited Software

X

Software Repository

X

Manage Software licenses

X

Script Repository

X

Action Log Viewer

X

Reports

X

Patch Reports

X

Inventory Reports

X

Configurations Reports

X

HelpDesk & Service Automation

Not available

Requests Summary (Technicans wise & Status wise)

X

Announcements to Technicians

X

Add Technicians

X

Configure Technicians' access levels

X

Create New, Pick up, Assign to technician, edit & Delete Requests

X

Create New, Pick up, Assign to technician, edit & Delete Service Requests

X

Knowledge base

X

Add, edit and Delete Customer Accounts

X

Add, edit and Delete Customer Contacts

X

Assign contacts to Account

X

Import Accounts and Contacts from CSV file

X

Schedule technicians for onsite visits

X

Filter schedules by technician

X

Fill Timesheets 

X

Approve/Reject Timesheets

X

View Invoice

X

Delete Invoice

X

User Survey

X

Reports by Requests

X

Pricing/ Commercials

Licensing Model

Device Based

Devices Based

Monitors up-to (Suggested)

# of devices for which the license is purchased

# of devices for which the license is purchased

Licensing Starts from # of Devices

50

500

Product List price (Starts at)

Refer Store

Refer Store

Users

Unrestricted

Unrestricted

Maintenance/ Upgrade

Hot-fix/ Update Patches

Minor or Major Service Packs

24x5 Telephonic Support

Online Support

Unlimited Email support

User Forum Access