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Uploading ....
Creating HelpDesk Portal Follow the steps given below to create helpdesk portal:
- Go to Helpdesk-> Admin-> Settings
- Configure the following fields
- My Task
- People
- Contact auto-addition configuration
- Request cost
- Currency
- Max Attachment size
- Configure the Alias URL
- Enter an alias URL, which will be exposed to the external world. The URL should be
http://<central IP/NAT IP>:8080
eg: http://adccentral.com:8080 - Click Save.
The URL for the Helpdesk portal will be http://<central IP/NAT IP>:8080/scp/ [eg: http://adccentral.com:8080/scp/].
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