Global Settings

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Global Settings

Here you can configure various settings that are mentioned below.
Device Types
MSP Center Plus comes with 600 pre-defined device types. The device types have the information to categorize the devices under respective device categories and to associate monitors to them. More

Alarm Escalation
Alarms of critical devices such as mail servers, routers, switches etc. should be noticed and cleared immediately. If not they may fail and affect the functionality of the network. This option enables you to escalate such unnoticed alarms to the concerned person. You can also filter such alarms by Severity, Category, Customer and Business Views. To configure this option mouse-over Actions and click on Add New Rule.
  1. Select Enable this rule to implement the alarm escalation for this rule. This is optional and can be enabled when required.
  2. Enter the Rule name.
  3. Select the Alarm Severity, Category, Customer & Business View.
  4. Enter the time duration within which the alarm has to be cleared. If the alarm that matches all the above criteria and is not cleared with the specified time duration, then the alarm will be escalated.
  5. Select Exclude Acknowledge Alarms check box if you don't want the acknowledged alarms to be escalated.
  6. Enter the To and From Email Address.
  7. Enter the Subject and Message that has to be displayed in the escalation mail.
  8. Enter the time duration to run this check for every mentioned minute(s).
  9. Click on Save.
You can enable, disable, edit or delete a rule that is already created. Click on edit icon to edit and click on delete icon to delete the rule. To enable a rule click on edit icon and select the Enable this rule check box. To disable a rule click on edit icon and de-select the Enable this rule check box.

Users
You can add/remove users/logins and assign/modify their privileges from Admin account or accounts which have Full Control user permission. To add a new user mouse-over Actions and select Add Users and configure the following.
  1. Enter the User Name and Password. Confirm the password by Re-typing it.
  2. Select the user permissions. Full Control provides both read and write access. Read Only Access provides only the access to read.
  3. Then select All devices or Only the selected Business Views or Only the selected Customer Views. If Only the selected Business Views is selected then select the desired Business views. If Only the selected Customer Views is selected then select the desired customers.
  4. If required you can enable HelpDesk Login for the user.
  5. If HelpDesk Login is enabled, select Add As either Technician or Customer Contact.
  6. If Technician is selected, select Has Access to either All Tickets or Only the Selected Customer Tickets.  All Tickets option will have access to all the Customer tickets. If Add As is selected as Customer contact by default Only the Selected Customer Tickets will be selected. Select the desired Customer Tickets.
  7.  Click on OK.
You can edit or delete a user. To edit click on edit icon and to delete click on delete icon . Admin account can only be edited and cannot be deleted.

[Back to Getting Started]

Customers
You can add, edit or remove a customer. To add a customer mouse-over Actions tab and select Add Customer.
  1. Enter the Customer Name.
  2. Enter name and email address of the account manager. Customer reports will be sent to the this ID.
  3. Fill the address and contact details. More contact can be added by clicking Add More Contact.
  4. If the Agent that is installed in the Customer's location has to communicate with the Central via a proxy, then enable the proxy settings. Select Enable option to enable and configure the proxy settings.
    1. Enter the Host Name and Port No.
    2. Enter the User Name and Password.
    3. Enter the URLs which can be excluded from blocking in the Exclude URLs box.
  5. Click on OK.
You can edit or delete a customer. To edit click on edit icon and to delete click on delete icon . Here along with the customer names the probes that are associated with them are also displayed. By clicking on the probes you can view the details of the probe like name, OS, DNS name, IP Address, Time Difference, Time Zone and Type. On the clicking the probe name you can view the snapshot page of that probe.

Probes
Probes periodically update the status of its customers on the Central Server. Probes can be created from the admin account or the user account which have full access. The created probe will be displayed along with its status, Probe UI, Probe key. The Customer has to download the probe and probe key and start installing the probe. While installing, the installation wizard asks for the probe key. Specify the location of the probe key and continue the installation process. The Customer can now Launch the Probe UI, log in and discover the devices that are in his network.

Add New Probe
You can add either New Probe or New Trial Probe. Trial probe is not a licensed one and used for trial purpose. It will automatically expire after 30 from installation. If you want to register the trial probe after/during trial period, you can do so from probe webclient or using the registerProbe.bat/sh file present in bin folder in this Probe installation. To add a new probe or trial probe
  1. Mouse-over Actions tab and select Add Trial Probe or Add Probe.
  2. Enter the probe name.
  3. Enter the Email ID. This email id will be used to send notification while the probe is down/up. More than one mail id can be given as comma separated.
  4. Select the location of the probe in the world map. Click on Locate here to select the location. In the probe location page enter the location and click on Submit. Note: This field is optional.
  5. Select either Yes or No to specify whether the probe is customer specific or not. By default the probe is not customer specific.
  6. Click on OK.
To download the probe mouse-over Download Probe tab and click on Proxe.exe. To download the probe key click on the download probe key  icon corresponding to that particular probe. You can also edit or delete a Probe. To edit click on edit icon and edit the NAT Name, NAT Port, Email ID and Location Name and click on Submit and Close. To delete the probe click on delete icon . shows that the probe status is up. Shows that the probe status is down.

Mail Server Settings
To send email alerts the Mail server has to be configured first. The mail id mentioned here is the default ID to which all notifications will be sent.
  1. Enter the Server name.
  2. Enter the Port number. Default value is 25.
  3. Select Secure mode to be secured. This is optional.
  4. Select Requires Authentication to enter the User name and password, if the server requires authentication to send email.
  5. Enter the email ID. If required you can also send a test mail to the ID by clicking on Send a test message.
  6. You can add a secondary mail server which enables you to get notifications if the primary server is down. This is optional. If required you can select this option and configure the settings.
  7. Click on OK.
SMS Server Settings
Configuring this setting helps you to receive SMS notification. Enter the PORT NUMBER to which the Modem is connected. Also ensure the following.
  • Modems that support for SMS notifications are used.
  • Whether the GSM modem is connected to the serial port.
  • Serial cable used for connectivity.
Note: If the alert message exceeds 160 characters then the notification will be dispatched in two or more sms.

Database Maintenance
Maintaining the database helps you have the necessary data of your clients' networks. With this option you set the number of alarms that has to be in the database and store the event and performance data by their age (number of days/months).

By default MSP Center Plus 10000 recent alarms to be stored in the database. If required you can increase or decrease the count. Similarly you can modify the age of the event and performance data.

Add-On/Products Settings
NetFlow Analyzer, another successful product of ManageEngine which is bandwidth monitoring and network forensics tool can be integrated with MSP Center Plus. The integration can be seen only on the MSP Center Plus server and not in the probes. To integrate NetFlow Analyzer with MSP Center Plus follow the below steps.
  1. Stop MSP Center Plus.
  2. Open the serverparameters.conf file (<central home>\conf directory).
  3. Change the parameter NETFLOW_INTEGRATION to true. By default it will be false.
  4. Start MSP Center Plus.
  5. Click on Network Monitoring.
  6. Then mouse-over Jump to and click on NetFlow to open the NetFlow window.
  7. Then click on Click here to configure NetFlow Analyzer Settings link in the opened NetFlow window to  open the Add-on settings page inorder to configure NetFlow Analyzer settings.
In the Add-on/Product Settings page you can configure/modify the NetFlow Analyzer server settings.
  1. Enter the Server Name in which NetFlow has been installed.
  2. Enter the port number.
  3. Select the polling interval.
  4. Click on Test Connection and Save button to test the connection with NetFlow server and to save the settings.
After configuring the NetFlow server settings check whether the integration is successfully done. To check consider the following steps.
  1. Mouse over Jump to and click on NetFlow from Network Monitoring page. It should switch to NetFlow screen. If this happens, then the NetFlow integration is perfect.
  2. Next, add a router in NetFlow as well as MSP Center Plus. (ex: corerouter1.adventnet.com).
  3. In MSP Center Plus, go to the router page and open any interface.
  4. In the interface page you can see the NetFlow icons .
  5. Click on the NetFlow icon to open up the NetFlow details in a pop-up.
Additional Fields
This option allows you to add additional fields to the Device notes available in the device snapshot page. This enables to fill the other informations of the devices and interfaces like Serial number, model number, contact name, Circuit ID, SLA, Local loop etc. The default fields for the devices and interfaces will be listed here. You can also create new fields. To associate the additional field(s) to the devices or interfaces first select either Devices or Interfaces from Associate pre-defined fields to all box and select the desired field(s) and click on Save. The selected field(s) will be associated to all the devices or interfaces.

To add a new field to devices or interfaces select either Devices or Interfaces from Associate pre-defined fields to all box and click on Add New Field.
  1. Enter the Field Name.
  2. Select the Field Type as Text, Numeric or Date.
  3. If Text is selected enter the Field Length.
  4. Enter the description.
  5. Click on Save.
You can also delete a custom field that has been created by clicking on the delete icon . Fields that are listed by default cannot be deleted. Note: You can select/deselect all the fields by clicking on All/None respectively available at the bottom of the page.

NAT Configuration
If you have hosted the central server on a Public or NAT IP, then configure the NAT details.
  1. From the Central web client go to Network Monitoring-> Admin-> NAT Configuration.
  2. Enter the Public IP or the DNS name of the Central Server.
  3. Enter the Port number where the Central Server is running.
  4. Click OK.



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