How Tos

• System
  
  • Backup and Restore
  • Moving Central from one machine to another
  • Moving Probe from one machine to another
  • Rebranding MSP
  • Import third party SSL Certificate
  • Change WebServer Port
  • Change Central Server's NAT IP Address
  • Upgrading MSP Center Plus
  • Direct Access to Helpdesk
  • Create Support Information File
  • Mail Server and SMS Server Settings
  • Setup MYSQL database in a separate machine
  • Move Database to another Drive
  • Configure password to the database
  • RepairDB using Mysqlcheck
  • Silently Install Desktop Central Agents in Multiple Machines
  • Integrate ServiceDeskPlus with MSP Center Plus
  • Integrate NetFlow with MSP Center Plus
  • Disable Modules in MSP Center Plus
  • View License Details
  • Load Traps from MIBs
  • Add Custom Trap Processor
  • Reset Central Password
  • Reset Probe Password
  • View the Build Number
  • Change the password of the Central web client
  • Configure alert when Probe fails to send the data
  • Enable probe service it is marked as an Interactive service
  • Take daily backup of MSP Center Plus
  • Start MySQL on Central or Probe
  • Connect to MySQL database of Central or Probe
  • Troubleshoot Probe Upgrade
  • Use Submit Query
  • Discover devices by IP range
  • Restrict certain devices from being discovered
  • Embed MSP Center Plus login form in your website
  • Setting Admin Credentials to run Desktop Module Service in Windows Vista / Windows 2008 / Windows 7
    
• Network Monitoring
  • Add/Edit/Delete Customer
  • Download and Install Probe
  • Disable Automatic Rediscovery
  • Check for Traps
  • Configure TRAPS for DELL Servers
  • Configure WMI or CLI Credentials
  • Add New/Custom Device Types
  • Create a New Monitoring Template
  • Change Device Category and Device Type
  • Monitor TCP Services
  • How TosAdd/Remove Default Monitor
  • Add Custom Monitor
  • Add Custom WMI Monitor
  • Add Custom WMI Monitor - collecting data using VB Script
  • Create Business Views
  • Generate Custom Reports
  • Set Thresholds
  • Create and Associate Notification Profiles
  • Change Device Category
  • Configure MSSQL Monitors
  • Test a monitor to ensure whether it is collecting data
  • Disable monitoring for devices
    
• Desktop Management
  • Schedule Inventory Scan
  • Schedule Vulnerability Update
  • Uninstall agent from the remote desktops using Central web client
  • Unistall agent from the remote desktops without the knowledge of the end user using custom script
  • Get file from desktops
  • Upload files to desktops
  • Execute Command on desktops
  • Execute custom script on desktops
  • Get log files from agent box
  • Uninstall Skype from desktops
  • Disable Interactive Service Detection
  • Configurations to be done on Windows 2008 & Vista machines to execute CTRL+ALT+DEL command when sent from central server via remote control viewer
  • Scheduled restart of servers/Desktops
  • Delete recycle bin of all users in a laptop
• Helpdesk
  • Create Helpdesk portal
  • Create New Solution
  • Fill, Approve or Reject Time Sheet
  • Generate Invoice
  • Helpdesk-Generate Custom Reports
  • Merge request with another request
  • Cleanup Help Desk Database