How Tos

• System
  
• Backup and Restore
• Moving Central from one machine to another
• Moving Probe from one machine to another
• Rebranding MSP
• Import third party SSL Certificate
• Change WebServer Port
• Change Central Server's NAT IP Address
• Upgrading MSP Center Plus
• Direct Access to Helpdesk
  
• Create Support Information File
• Mail Server and SMS Server Settings
• Setup MYSQL database in a separate machine
• Move Database to another Drive
• Configure password to the database
  
• RepairDB using Mysqlcheck
  
• Silently Install Desktop Central Agents in Multiple Machines
• Integrate ServiceDeskPlus with MSP Center Plus
• Integrate NetFlow with MSP Center Plus
  
• Disable Modules in MSP Center Plus
• View License Details
• Load Traps from MIBs
• Add Custom Trap Processor
• Reset Central Password
  
• Reset Probe Password
• View the Build Number
• Change the password of the Central web client
• Configure alert when Probe fails to send the data
• Enable probe service it is marked as an Interactive service
• Take daily backup of MSP Center Plus
• Start MySQL on Central or Probe
• Connect to MySQL database of Central or Probe
• Troubleshoot Probe Upgrade
  
• Use Submit Query
• Discover devices by IP range
• Restrict certain devices from being discovered
• Embed MSP Center Plus login form in your website
  
• Network Monitoring
• Add/Edit/Delete Customer
• Download and Install Probe
• Disable Automatic Rediscovery
  
• Check for Traps
• Configure TRAPS for DELL Servers
  
• Configure WMI or CLI Credentials
  
• Add New/Custom Device Types
• Create a New Monitoring Template
• Change Device Category and Device Type
  
• Monitor TCP Services
  
• How TosAdd/Remove Default Monitor
  
• Add Custom Monitor
• Add Custom WMI Monitor
• Add Custom WMI Monitor - collecting data using VB Script
  
• Create Business Views
  
• Generate Custom Reports
• Set Thresholds
  
• Create and Associate Notification Profiles
• Change Device Category
• Configure MSSQL Monitors
• Test a monitor to ensure whether it is collecting data
• Disable monitoring for devices
  
• Desktop Management
• Schedule Inventory Scan
• Schedule Vulnerability Update
• Uninstall agent from the remote desktops using Central web client
• Unistall agent from the remote desktops without the knowledge of the end user using custom script
  
• Get file from desktops
• Upload files to desktops
• Execute Command on desktops
  
• Execute custom script on desktops
• Get log files from agent box
• Uninstall Skype from desktops
• Disable Interactive Service Detection
• Configurations to be done on Windows 2008 & Vista machines to execute CTRL+ALT+DEL command when sent from central server via remote control viewer
• Scheduled restart of servers/Desktops
• Delete recycle bin of all users in a laptop
• Helpdesk
• Create Helpdesk portal
  
• Create New Solution
• Fill, Approve or Reject Time Sheet
• Generate Invoice
  
• Helpdesk-Generate Custom Reports
• Merge request with another request