|
|
|
|
Remote ControlRemote Control option
helps you do the remote desktop activities such as install patches, get
file, put file, implement power management schemes, lock USB drives,
etc. Install the Agent on the desktops that have to controlled from a
remote location. You can download the Agent from MSP Dashboard (see the image below).
Establishing Connection to a Remote Desktop
To establish connection to a remote desktop click on Connect link. It may a take a maximum of 5 minutes to establish the connection.
Viewing a Remote Desktop
Once the connection is established to the remote desktop, click View Desktop link to view the desktop.
Editing Remote Control Agent Settings
- Click on the Edit Settings link. Remote Control Settings window opens.
- Select the Viewer Type based on the browser you use. This will be the default option chosen for
the users and they can change as required.
- Select the check box Let users know that their desktop is shared if you want to indicate the users that you are controlling their desktop.
- By default, the Remote Connection uses a secured
communication at port 8443. If you wish to change the port specify the
port number that has to be used in the port field. If you wish not to
use a secured communication, clear the Use Secure Connection check box
and specify the port number to be used. Ensure that the port number specified
here is kept open in the firewall.
- Select Enable Prompt option and specify the
time to wait for user confirmation and the message to be displayed in
the users' desktop. If the user do not confirm or decline within this
time, the connection will not be established.
- Click Save Changes.
Click here to make the CTRL + ALT + DEL action get executed properly on Windows 2008 & Vista machines from the Central Server via the remote control viewer.
|
Document Saved Successfully
|
|
|
|
|
|
|
