SLA

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SLA

With MSP Centerl Plus you can create and manage SLAs (Service Level Agreements) based on the availability of the managed devices. Here all the SLAs that are already available will be displayed along with Severity icon, Customer Name, Target Value, Actual Value and Monitors. On clicking the SLA name you can view the snapshot page of that SLA. You can add, edit or delete a SLA by clicking on Add New SLA, edit icon or delete icon respectively.

SLA Snapshot
The SLA snapshot page displays the SLA details, Availability Statistics, Availability Distribution, Top-N Least Available, Devices Availability for this Month, On Hold History and Notification Profiles. You can edit, delete or view the alarms under the SLA status category by selecting Edit, Delete or Show Alarms option from the Actions tab. By clicking on the source you can view the snapshot page of the SLA and on clicking the alarm message you can view the Alarm details.

SLA Details
Here the name, status, description, target value, current value, customer name, meets SLA?, message and threshold details are displayed. Meets SLA? refers to the condition whether the current value is greater than the  target value or not. Threshold refers to the condition whether the current value is greater than the threshold value or not. Accordingly 'Yes', 'Yes' or 'Violated' will be displayed.

Availability Statistics
Here the average value of the Uptime of all the devices under the SLA will be displayed in terms of percentage.

Availability Distribution
Here the average value of the Uptime of all the devices under the SLA will be calculated and displayed as bar graph for the current month. By clicking on the bars except green color you can view the bar graph of the top N least available devices on that day. On that if you click on the bar of a device you can view the Availability Statistics, Availability State Diagram and On Hold History of that device in depth.

Top N Least Available
Here the top N least available devices of the current month will be displayed as a bar graph. By clicking on the bar of a device you can view the Availability Statistics, Availability State Diagram and On Hold History of that device in depth.

Devices Availability for this Month
Here the devices and their average uptime in the current month will be listed. By clicking on the device name you can view the snapshot page of that device.

On Hold History
Here the device name, their down time period (From and To) for the current month and reason will be displayed. You can add reason by clicking add reason icon . After entering the reason click on save icon . By clicking on the device name you can view the snapshot page of that device.

Notification Profiles
Here the alarms that are generated can be notified through notification profiles. The notification profiles and their types are
Notification Profile
Type
Probe DownEmail
Log A TicketLog a Ticket
Play SoundRun Program
Help DeskLog a Ticket
To add profile(s) click on Add Profile and select the desired profile(s) and click on OK. To remove profile(s) select the desired profile(s) and click on Remove.

Add New SLA/Edit SLA
Parameter
Descritpion
 Name
The name of the SLA.
Description
Description about the SLA.
Target Value (in percentage)Enter the required availability value of the all the devices in terms of percentage.
Select CustomersSelect the customer.
Select DevicesSelect the devices.
Operating PeriodSelect the operating period when the devices availability has to be considered for monitoring. Select either Full 24 Hours 7 Days to consider the devices' availability across 24X7 or Select Days and Time Period to select the desired day(s) and the start and end time on the desired day(s) to consider the availabilty during that periods only.
Enable ThresholdEnabling this option will allow you to set a threshold value.
Threshold Value (in percentage)Enter the threshold value.
Finally click on Add to add a new SLA or Update to update the modifications done on an existing SLA.



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