Notification Profile - Run command/Run program profile option to execute the command/program in probe side
Top N CPU Utilization Reports to include the CPU instance name in case of multi processor devices
Cisco Temperature monitor not shown in Router Health Report issue to be fixed
Option to disable the log windows shown during startup of central/probe
Eventlog monitoring for machine where probe is installed does not work without credentials
DST related issues in downtime scheduing and reports
Exchange monitor - If the WMI query to fetch version results in timeout,show proper error message and allow the user to choose the version and continue
Top N reports option - extend to show Top 500/1000 devices
Fixing up missing Email Notification entry in alert.filters while adding an URL monitor

ServicePack 7300:

Template Enhancements

Option to define windows service monitors in templates
Option to import/export templates as XML

New Templates for backup/antivirus monitoring
Connector based integration with SDP-ITIL/SDP-MSP Edition

ServicePack 7400:

Process Monitoring
Support for Custom WMI Monitor
Reporting Enhancements
Credential Library - Option to define SNMP/WMI/CLI credentials globally
WMI Based discovery

MSPCenterLite Beta - New Product
Tentative: Q1 2010

Single unified windows agent for monitoring,asset management,patch management,desktop configuration and remote control
Includes latest DesktopCentral Module

Support for windows 7
Support for non-english OS agent

New Scripting Module in DesktopCentral
mspcenterplus vs mspcenterlite

Released fixes

HotFix 7202:
Released Date: December 21st 2009

Support for monitoring Windows 7 and Windows 2008 R2 Servers
Support for adding custom "Log File" in event log rules
Option to define event log rules in Templates
Port Down/Traffic alarms shows port number instead of displayname issue fixed
Wrong Unit for Interface traffic corrected in Alarm message and Test monitor Output
Read only user should not be able to do the following operations - Rediscover device/Configure Ports/Delete Customer
Issue while adding Custom Fields is fixed
Alarm with certain special characters - cannot view alarm properties/clear/delete issue fixed
Blank Scheduled report issue when the interface name contains special character is fixed
CreateTrapProcessor from the Unsolicited Traps page throws an error when the trap message contains special character is fixed
Wrong discovery of 2008 servers as Vista is fixed
Issue in Last 7 days graph during DST change is fixed
Option to view unsolicited traps in Central
DomainController showing wrong value for CPU Utilization and NTFRS/LSASS CPU Utilization issue fixed
WMI Monitors associated to device via template not working issue fixed
Request/Service Request mouseover will show complete title instead of truncated title message
Alarm search will now work with display name search
Apply option provided in Device Type List view
View of generated schedule reports sorted according to generated time
Banner message in device details page included to show Communication issues with the probe

Hotfix 7201
Released Date: October 13th 2009

Permission restricted for read only users to uninstall/remove agents in DesktopCentral Module.
From 7201 release onwards, SCP port will not get auto incremented if it is already occupied. DC Web Server port will not auto increment if occupied by itself, else it auto increments.
The special tags display problem in schedules tab of helpdesk module has been fixed.
Overlapping of schedules in schedules page of helpdesk module has been fixed.
In device snapshot page, option to remove template from a device has been provided.
In Monitoring Templates UI, option to remove a custom monitor has been provided.
Option to remove a monitoring template from multiple devices has been provided.
While deleting a custom monitoring template, the monitors added to any device through this template will also be deleted.
Special characters are not allowed in monitoring template name, custom monitor name and custom monitor display name.
UI level fix for Rearm value to accept value equal to threshold for 'greater and less than' threshold options in edit monitors.
MSP Central server / probe start-up fails because of database table (pdLastValues) corruption. This issue has been fixed by automatically identifying and repairing the corrupted tables.
IGNORE option included in the LOAD DATA query that is being used for loading data from probe to central server.
Number of threads spanned for processing the received data at the central server is made configurable.
If the thread which transfers data from probe to central server is hung, then probe will automatically stop and restart the data transfer thread.
Java option has been included to generate a heap dump file if there is any OutOfMemory Error. This option is available only if the central server or probe is started as service.
DCConfig.exe crash issue has been fixed
Null Pointer Exception occurs when trying to configure threshold settings for url monitor is fixed
Instead of SecuritydbData.xml, the database has been used as master for the security module.
If the traffic monitors have special characters in its name, then test monitor and deletion of traffic monitors throws Null Pointer Exception. This issue has been fixed.
If interface monitors are deleted and re-added, then those monitors are missing in the Top 'N' reports. This issue has been fixed.
Business view filter included in all devices availability report.
When a partition monitor is readded to a device, the newly available partitions in that device are also added as monitors to that device.
Interface / Port names are made available in Interface/Port Traffic alarms. Also correct units (bytes/sec) are made available in Interface Traffic alarms message.
Probe availability showing down even if probe is in UP condition has been fixed.
Appearance of blank alarm icon in the device page when device category is changed to domaincontroller has been fixed.
URL Monitor status not getting cleared when corresponding monitor alarm is cleared has been fixed.
Notification Profiles associated to a device get deleted when the Device Category is changed. This issue has been fixed.
Ability to monitor Probe server parameters(i.e.,Windows Service Monitors), even when credentials are not provided.
While generating custom reports, the monitor names are getting displayed as NULL or empty string.This issue has been fixed.
For Novell Netware Devices neither CPU, Memory & Disk Utilization dials are displayed nor data is collected.
When the Windows Service Alarm is cleared or deleted, the status of the alarm gets updated only in the Central but not in the Probe.This issue has been fixed.
"Configure System Monitoring" settings UI [MSP Dashboard-> Support] is enhanced.

ServicePack 7200:
Released Date: August 12th 2009

New Features:

Out-of-the-box support to monitor VMWare ESX servers.
Port Management has been simplified. Carry out all the port related changes from a single ports.properties file [<Installation Home>/conf directory].
Option to configure an email alert if any of the probe fails to send the data to the Central server within the specified time interval from the Configure System Monitoring page [MSP Dashboard-> Support].
Option to configure NAT details such as NAT Name and Port from the Central web client.
Central and Probe Startup messages are displayed in service mode in a separate window.
Getting Started page to sequentially configure all the necessary settings in MSP Center Plus (for fresh installation).
Only the current log files are maintained in the logs folder. Old log files are archived and moved to logs_archive folder automatically.
Central and Probe machine details like RAM size, Hard disk size, MySQL folder size, Server Startup Time, Migration Path are made available in the Support page.
Option to email central server's thread dump from the Thread Dump page [MSP Dashboard-> Support].

Bug Fixes:

In 7101 release, if there was any issue in registering the probes with the central server, appropriate error messages were not displayed. Now, this issue has been fixed by providing appropriate error messages.
The table mismatch issue between the Central and Probe in the last upgrade pack has been fixed.
The ".0" was not getting appended to the OID while adding a Custom Monitor for the "Node" type of monitor. Now this has been fixed.
The Dials to be shown in Domain Controller snapshot pages are updated so that the Performance Monitors can also be shown in the dials apart from the AD System Monitors.
ServiceDesk Plus not getting integrated with MSP Center Plus Helpdesk module when the Technicians/Requesters are mapped with a domain in ServiceDesk side.This issue has been fixed.
In the Custom Reports and Scheduled Custom Reports, certain graphs like CPU, Memory Utilization and Partition Details graphs were not shown. This issue has been fixed.
In the Custom Reports and Scheduled Custom Report, for a monitor/graph which have instances more than 5, the reports were not shown. This issue has been fixed.
Users can configure the timeout interval to connect to the Mail Server while sending the reports through mail in wrapper.conf [<central home>\conf] and StartOpManagerServer.bat [<central home>\bin] files.
While upgrading to 7100/7101, details of the WMI- Disk Partition monitors that are already added are shown in the SNMP-Host-Resource Monitors group. This has been fixed.
In the 7100/7101 upgrade, when a SNMP device is added, extra CPU, Memory, Disk monitors were added apart from the default ones. Theses extra monitors were not shown in UI but have an entry in the DB. This issue has been fixed.
If a windows service monitor is down, then an alarm will be generated. After this alert, if the corresponding device goes down and again turns up after sometime, then the alarm for those service monitors that are already in down state are not raised. This issue has been fixed.
Issue in adding a Numeric and Date type in Device Notes has been fixed.
When the number of customers are more, the dashboard page and all desktop management pages took too much time to load. This issue has been fixed.
In desktop management home page, the System Health Graph and the count shown was wrong. This issue has been fixed.
Networks added under a shared probe will be added with customer name 'null'. This issue has been fixed.
In 7100/7101 release, under Admin -> Notification Profiles -> Application Monitors 'MSSQL Monitors' were not listed and hence notification profile can not be configured for those monitors. This issue has been fixed.
In desktop management UI, while trying to connect a remote computer via port 8443 a misleading message will be displayed even though that port is free. This issue has been fixed.
Switch ports traffic data collection stops intermittently. This issue has been fixed.
The Configuration definitions are missing for "Security Policies" configuration in Desktop Management UI. This issue has been fixed.
Issues in discovering subnets have been fixed.

Hotfix 7101:
Released Date: May 30th 2009

Upgrade PPM made available
Automatic backup included during central/probe upgrade
Performance Monitors' ID range is corrected and updated in probes and are synced from probes to central during this upgrade.
Default Monitors are not getting selected in certain Monitoring Templates - Issue Fixed.
DC agent fails to get upgraded properly when central server is installed in Windows 2008 - Issue Fixed.

ServicePack 7100:
Released Date: Apr 20th 2009 (only full build made available - No upgrade)

Introducing Device Type/Monitoring Templates definition
Support for monitoring Windows Vista and Windows 2008 Servers
Support for monitoring Exchange 2007 Servers
Monitoring Templates - support for adding tabular SNMP OIDs as custom monitors
Support for adding MSSQL Monitors from the central
Unified agent for desktop management and remote control
Support for installing agents in Windows 2008 and Home Edition machines for desktop management and remote control
New Configurations - Execute Remote Command/Get File/Put File included
New Templates - Uninstall Skype /Get Agent logs/Disable Interactive Services Detection included
Custom script configuration - Now you can run a script in the end machine immediately and view it's output
Provided uninstall agent option from the Central UI
Quick Configuration Wizard - option to filter devices by customer/category
failoverconfig.bat script to ease and automate failover setup configuration
Issue Fixes
- Business view autorefresh not working fixed
- Fix in Schedule Report - Custom report - header shows the device name instead of display name
- Last month option provided in custom/customer and scheduled reports
- Option to configure database maintenance parameters in central.Included availability data cleanup options in database maintenance
- Fix in Custom reports - Multiseries View - Graph Plot for variables with multiple instance,instance values were not shown
- Delete customer option from dashboard
- Delete customer will also uninstall the agents from the end machine
- Merged ticket view navigation error fixed
- Mail Fetching related issues fixed
- Issue in Availability PDF report does not show the report as per the selected time period
- When traffic monitors are deleted and readded,interface traffic graph for 7days/30 days not shown fixed
- Notification profile - application monitors deselected on selecting service monitors fixed
- URL Monitor - Match string issue fixed
- Automatically repair corrupted MYISAM tables at runtime
- Increased timeout for executing 'traceroute' command from central
- Problem in accessing 'Desktop Management' module when user name contains CAPS issue is fixed
- Support - System Monitoring - option to mail periodically the list of monitors not collecting data is provided
- When the device name exceeds 50 chars,the clear alarm did not automatically close the ticket creted.This issue is fixed
- Included desktop agent related data in product Backup
- When multiple instances are monitored in MSSQL,test monitor/edit monitor reflected the wrong instance which is fixed

Hotfix 7005:

Released Date: Feb 10th 2009

Support for installing Central/Probe in Windows Vista/2008.
Escalation enhancements
- Option not to escalate acknowledged alarms.
- Option to escalate alarms that are specific to Business Views/Customers.
Option to add Custom service monitor from Central and such custom service will be available in notification profile and QCW in central
Interface description instead of interface index in alarm text - for threshold violation alarms
Support for WMI based Partition disk details monitor
Bulk association of monitors through QCW resulting in no data collection for the monitor
Partition wise disk details monitor - only to monitor fixed disk drives and filter out floppy,cd drives
Rediscovering the device not updating the Asset details
Interface details page traffic graphs wrong unit issue fixed
Issue in availability data if central and probe are in diffrent timezones
Custom reports ->Partition details monitor not working
Scheduled reports - Top N DC CPU,Disk,Memory report not working
Helpdesk- Requests URL link/inline image issue.
Helpdesk- Service request assigned to tech - but list view shows assigned to as none
Helpdesk- Home page pending requests/pending service request count/link issue fixed
Helpdesk- Request reason field truncation issue fixed
Included personalize option for a business view user login
Interface details page - auto refresh option not working is fixed
Help link removed for customer logins
Backup not working if mysql is configured with a password
DeletedInterface table not cleanedup on deleting device/network/customer
UI enhancements
- Better display of System description in the Device details page
- Device display name getting truncated in reports issue is fixed.
- Device name shown instead of display name in reports,SLA page,scheduled reports e.t.c
- Option to do a test monitor from the device details page
- Maps - Server - Layout issue when service name is long
- Calendar component alignment issue in helpdesk fixed

Hotfix 7004

Released Date: 27th November 2008

Availability issues
- Availability in central always shows "Not monitored" in case of GMT Timezone
- Daily availability report showing wrong value
- Device snapshot availability report showing wrong value
Helpdesk tab showing not started message though module started
MSSQL cache hit ratio alert even after monitor is removed
Device response time showing NA though value is collected (happens normally when there is timediff between central and probe)
Delete and readd traffic monitors - Utilization data not collected
Create Trap Processor from Unsolicited trap - Creates v1 trap for the received v2 trap
Interface tab showing N/A - when interface name is long or with special characters though data is collected
DC - Patch configuration - Create draft /deploy/Download patches configuration not working
RC Agent issue - RC agent.exe not working after upgrading from 6005 to 7002
Custom Reports not generated when choosing single series report for multiple devices and multiple metrics
After Delete/Disable SLA in Helpdesk,the SLA view returns blank page
Security issues fixed
- Customer login shows other customer devices in health report/availability report
- Customer login inventory - scan details shows other customer data
- Customer login - tools - select computers to select shows other customers data
- DC reports - inventory reports showing other customers data

Hotfix 7003
Released date: 9th October 2008

Custom image for Business View background.
Option to filter requests by Technician wise in the Schedule page under Desktop Management module.
Better IE resolution display.
Password expiry for technician login in the Helpdesk and Service Automation module.
Display Router Interfaces in map after adding extra interfaces through rediscovery.
Issue in sending data from probe to central.
Business Views that are with only shortcuts are not visible in the webclient and authorization error
Trap Processor page navigation issue.
Displaying list of monitors that are not monitored in the Support link available in MSP dashboard.
SSH version 2 support.
Dashboard page exception.
In the Helpdesk module, e-mail fetching stops whenever a received mail has a corrupted image.

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