Troubleshooting Tips > Servicedesk Link Appears in Snapshot page without sdp integration

Servicedesk Link Appears in Snapshot page without sdp integration

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Issue: Even after SERVICEDESK_INTEGRATION is edited to false in the serverparameters.conf, servicedesk link is shown  in the snapshot page.

Fix: Execute in central.
central/mysql/bin>mysql.exe -u root -P 23306 centraldb
mysql>delete from FEED_LOGIN_PARAMS where PRODUCT_NAME="ServiceDeskPlus";

Now sign out and sign in to central webclient and look into the device Snapshot page the servicedesk link should not be there. 

If the issue still persists pls contact mspsupport@opmanager.com





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