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SolutionsWith MSP Center Plus you have the option to create solutions for various issues and make all them available at a single point. These Solutions can be referred as resolutions for the requests that are raised. To create a solution click on New Solution. By default all the solutions that are created will be displayed here in two segments, one is by Most Popular and the other is by Most Recent. By clicking on the solution name you can view the solution. The following actions can be done here [Helpdesk and Service Automation-> Solutions].
Browse Solutions by Topic
To browse solutions by topic select the desired topic from the Browsing box. All the solutions that are available under that topic will be displayed. Click on the desired solution title to view the solution.
Search Solution
To search a solution enter the keywords in the Search box and click on Search. The solutions that match the keywords will be displayed. Further you can also filter the displayed solutions by topic. Click on the desired solution's title to view the solution.
Manage Topics
Click on Manage Topics allows you to Add, Rename, Change Parent and Delete a topic. To add a new topic click on Add New Topic, enter the Topic Name, Choose a parent under which you want to add the topic and click on Add. To rename a topic click on Rename, change the topic name and click on Save.
To change parent topic click on Change Parent, Choose a parent topic and click on Save. Note: Changing the parent topic of a topic will move all subtopics and solutions contained in it to the new parent topic. To delete a topic click on Delete. You have can move all the solutions that are currently under that topic to other topic by selecting No, I want to change the reference of the underlying solutions to a different parent topic option. Then Choose a parent topic and click on Confirm to delete. Note: Solutions present in the sub-topics will not be deleted.
Forward Solution
To forward a solution open the desired solution and click on Forward.
Edit Solution
To edit a solution open the desired solution and click on Edit. You can also edit a solution by first listing the solutions by topic or by search and then clicking on Edit link corresponding to that solution. Follow the steps 1 to 6 in Create New Solution and click on Save.
Delete Solution
To delete a solution first list the solutions by search or by topic and then click on Delete link corresponding to that solution.
[Back to Getting Started]
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