Alert
| Reason
| Steps to Troubleshoot
|
Possible problem in receiving data from <Probe_Name>. Data is not received for last _ hrs _ mins.
| This error occurs when, the probe fails to send the data to the Central.
| 1. Go to the Probe and check the filesToSend folder [\probe\data].
2. Remove the files in that folder, if any.
|
| Exchange monitoring support is available only, when OpManager is installed in Windows OS |
|
|
| Possible problem in central data processing.Data files size limit
exceeded. Current Size : _ Mega bytes.
Threshold value : _ Mega bytes. Restart the central or
contact support@mspcenterplus.com | This alert is received when the files in the received folder grows more than the size that is mentioned in System Monitoring page [MSP Dashboard-> Support-> Configure System Monitoring].
| Restart the Central Server.
or
If you have configured lower "unprocessed data size" [MSP Dashboard-> Support-> Configure System Monitoring], then increase it.
If still the problem exists, then contact our support team at support@mspcenterplus.com.
|
| Problem while updating the Rebrand Text. |
|
|
|
|
|
| Remote database is configured and is not running. Start the DB and try to install/uninstall the PPM. |
|
|
| This ServicePack/Hotfix cannot be uninstalled. |
|
|
| Desktop Central version you have installed already contains the updates from this Patch(PPM). |
|
|
| Incomplete or Failed PPM installation is found. |
|
|
| This Patch(PPM) is not compatible with the Desktop Central version you have installed |
|
|
